Refund policy
We have a 30-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused.
To start a return, you can request a return online following the instructions below. Items sent back to us without first requesting a return will not be accepted.
- Log in to your account.
- In the Email field, enter your email address, and then click Continue.
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
- Click the order that you want to submit the return for.
- If your order has more than one item, then select the items that you want to return.
- Select a return reason and add a note for the store.
- Click Request return. If your return request is approved and requires shipping, then you are going to receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
Please note that returns will need to be sent to the following address:
Sea to Sky Optometry
PO Box 220
4-1366 Aster St
Pemberton, BC V0N 2L0
Glasses & Sunglasses: 30-Day Return Policy
We accept glasses and sunglasses returns within 30 days of the delivery date. Items must be in new unworn condition and returned in their complementary cases to be eligible for a full store credit or exchange. If you are not absolutely satisfied with your glasses, contact us or visit one of our locations and we will be happy to assist you!A small number of heavily discounted items may have moved to our Final Sale category, in which case they are not eligible for a refund, exchange or store credit.
Contact Lenses and Accessories Return Policy
Contact lenses may be returned within 30 days of delivery. Boxes must be sealed, unopened, and unmarked for a full store credit. We offer a VIP patient contact lens return policy for all of our patients where we offer 100% satisfaction guarantee for 1-year and will exchange contact lenses if there is a change in prescription.
RGP (rigid gas permeable) lenses are custom made for each individual order. As such, they are final sale and cannot be returned or exchanged.
Contact lens cases are final sale items and cannot be returned or exchanged.
How long does it take for my money to be refunded?
Upon confirmation from the courier that your product is safely on its way back to our facility for inspection, you can expect to see your refund within 10-14 business days.You will be notified via email when your return has been processed and when the refund has been completed.
Can I return contact lenses that have been opened?
We offer a VIP patient contact lens return policy for all of our patients where we offer 100% satisfaction guarantee for 1-year and will exchange contact lenses if there is a change in prescription.
I’m having difficulty seeing out of my glasses. What can I do?
Having difficulty seeing out of your new glasses can be due to various reasons. You can use the list below to do your own troubleshooting.
- Do the glasses fit you well? Sometimes, the prescription is not as crisp because the glasses aren't properly adjusted.
- Is it a new prescription? Adjusting to a new prescription can take a few days. The best way to adjust to your new prescription it to wear the glasses continuously for an extended period, as constantly taking them on and off won't help your brain adjust.
- Put your glasses on and look straight ahead. Lock your eyes on a point in the distance, then slowly tilt your chin up and down (without moving your eyes). If your vision sharpens when you look up or down, we probably need to reposition the lenses in your frame. Contact us* to confirm your assessment and start the lens customization process.
*Note that we might require a photo of you wearing the glasses so our in-house optometrists and opticians can measure the exact adjustment needed.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.